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30-Day Money-Back Guarantee for NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator

NEUROSANTE B.V. is committed to customer satisfaction. In addition to your statutory Right of Withdrawal under applicable consumer protection laws (see Section 4.11 of our Terms & Conditions), we offer a voluntary 30-Day Money-Back Guarantee for the NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator (“NeuroCes™”), subject to the conditions set out below.
 
This commercial guarantee does not limit or replace your legal rights.
 
1. Transparency Regarding Usage and Individual Results
 
NeuroCes™ is designed to support users experiencing symptoms associated with anxiety, depression, and insomnia. Individual responses to the device may vary depending on personal circumstances and usage patterns.
 
Customers are encouraged to use the device consistently and in accordance with the instructions provided. If noticeable improvement is not experienced within the first two to three weeks, customers are encouraged (but not required) to contact our customer support team at info@neuroces.com for guidance on correct usage and protocol adjustments.
 
2. Eligibility for the 30-Day Money-Back Guarantee
 
To qualify for the 30-Day Money-Back Guarantee, the following conditions must be met:
 

  • The return request must be initiated within thirty (30) calendar days from the date the product is received.

  • Condition of the Product: The device must be returned in good condition, including all original accessories, packaging, and documentation. Products showing clear signs of misuse, physical damage, or unauthorized modification are not eligible.

  • Return Authorization: Returns must be authorized by NEUROSANTE B.V. prior to shipment. Products returned without authorization may not be accepted.

 
3. Refund Amount and Deductions
 

  • The 30-Day Money-Back Guarantee is subject to a 30% deduction from the purchase price to cover administrative, handling, inspection, and restocking costs.

  • The remaining 70% of the purchase price will be refunded.

  • Any shipping fees paid at the time of purchase are non-refundable.

 
This deduction applies only to the voluntary 30-Day Money-Back Guarantee and does not affect statutory rights of withdrawal exercised within the legally applicable period.
 
4. Return Procedure
 
4.1 Contact Customer Support
 
Customers must contact NEUROSANTE B.V. at info@neuroces.com to initiate the return process and receive return authorization and instructions.
 
4.2 Return Address
 
Authorized returns must be sent to the following address:
 
NEUROSANTE B.V.
Snellius 1
6422 RM Heerlen
The Netherlands
 
4.3 Return Shipment
 
Customers are responsible for all return shipping costs unless the product is defective or incorrectly supplied by NEUROSANTE B.V. Tracked shipping is strongly recommended. NEUROSANTE B.V. is not responsible for lost or damaged return shipments.
 
5. Customs and Import Obligations for Returns
 
For return shipments originating from countries outside the European Union, including the United Kingdom, EFTA countries, and other non-EU European countries, the customer bears full responsibility for correct customs declaration.
 
Return shipments must be clearly marked as “Returned Goods” and sent on a Delivered At Place (DAP) basis. Shipments sent as DDP, or shipments that result in customs duties, import VAT, handling fees, or other charges being imposed on NEUROSANTE B.V., will not be accepted.
 
NEUROSANTE B.V. does not act as importer of record for returned goods and will not carry out customs clearance or pay any import-related charges on behalf of the customer. Any costs arising from incorrect customs handling may result in refusal of the shipment or deduction from the refundable amount.
 
6. Exclusions from the 30-Day Money-Back Guarantee
 
The 30-Day Money-Back Guarantee does not apply to:
 

  • Products not purchased directly from www.neuroces.com

  • Accessories or consumable items sold separately

  • Products returned outside the 30-day period (unless an extension has been explicitly approved)

  • Products showing misuse, damage, or unauthorized modification

 
7. Legal Rights
 
This 30-Day Money-Back Guarantee is a voluntary commercial offer and is provided in addition to, and without prejudice to, your statutory rights under applicable consumer protection laws, including the Right of Withdrawal as described in Section 4.11 of the Terms & Conditions.
 
8. Our Commitment
 
NEUROSANTE B.V. is committed to providing clear information and support to all customers. If you have any questions regarding the use of NeuroCes™ or the return process, our support team is available to assist you.

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