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COOKIE POLICY

Effective Date: 21.04.2026

NEUROSANTE B.V. (“we”, “us”, or “our”) respects your privacy and is committed to being transparent about the technologies we use. This Cookie Policy explains how and why cookies and similar tracking technologies may be stored on and accessed from your device when you use or visit our website (www.neuroces.com) (the “Website”).

 

This policy is compliant with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the ePrivacy Directive (Directive 2002/58/EC).

 

1. What Are Cookies?

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Cookies are small text files created by websites and stored on your device (such as a computer, smartphone, or tablet) when you visit them. These files contain data that can be used to enhance your browsing experience, provide essential functionalities, and optimize the overall performance of the website.

 

Cookies serve various purposes, such as:

 

  • Ensuring Website Functionality: They ensure the website works correctly, such as maintaining your session when you log in or keeping items in your shopping cart while you browse.

  • Remembering Preferences: Cookies store your preferences (e.g., language settings) so you do not have to reselect them each time you visit the website.

  • Analyzing Behavior: Cookies collect information about how you interact with the website, enabling us to optimize the content, layout, and features.

  • Enabling Targeted Advertising: They allow us to display personalized advertisements based on your browsing behavior and interests.

 

There are two main types of cookies:

 

  • Session Cookies: These are temporary and are deleted once you close your browser.

  • Persistent Cookies: These remain on your device until they expire or you manually delete them. Persistent cookies are used to remember your preferences and enhance your experience during future visits.

 

Cookies can be set by our website ("first-party cookies") or by external services we integrate with ("third-party cookies"). Regardless of their origin, all cookies used on our website are explained in this policy.

 

2. Types of Cookies We Use

 

We use the following types of cookies on our website:

 

a. Strictly Necessary Cookies

 

These cookies are essential for the operation of our website and enable features such as secure login, payment processing, and shopping cart functionality. Without these cookies, certain services and functionalities cannot be provided.

 

b. Performance and Analytics Cookies

 

These cookies collect information about how visitors interact with our website. For example, we use Google Analytics to monitor website traffic and identify areas for improvement. These cookies help us understand user behavior and improve the user experience.

 

c. Functional Cookies

 

Functional cookies allow the website to remember your choices and preferences, such as language settings and login credentials, ensuring a personalized browsing experience.

 

d. Marketing Cookies

 

We use marketing cookies to deliver personalized advertisements tailored to your interests. These cookies track your browsing habits across our website and other websites to enable targeted marketing.

 

e. Third-Party Cookies

 

These cookies are placed by external services integrated into our website, such as social media platforms (Facebook, Instagram, LinkedIn), WhatsApp, Wix Payments, Wix Email Marketing, Google Tag Manager, Microsoft Clarity, and Bing Webmaster Tools. Third-party cookies may collect data for purposes defined by their respective privacy and cookie policies.

 

3. Specific Cookies Used on neuroces.com

 

a. Strictly Necessary Cookies

 

These cookies are essential for the operation of the website and enable functions such as secure login, fraud prevention, payment security, and the use of the shopping cart.

 

  • svSession | Source: Wix | Purpose: Identifies unique visitors and tracks sessions. | Storage: 2 years.

  • hs | Source: Wix | Purpose: Ensures general site and payment session security. | Storage: Session.

  • XSRF-TOKEN | Source: Wix | Purpose: Protects against Cross-Site Request Forgery (CSRF) attacks during browsing and transactions. | Storage: Session.

  • smSession | Source: Wix | Purpose: Identifies logged-in users. | Storage: 2 weeks.

  • CartCookie | Source: Wix | Purpose: Keeps the products in the shopping cart during the session. | Storage: Session.

  • TS* | Source: Wix | Purpose: Used for security and fraud prevention. | Storage: Session.

  • client-session-bind | Source: Wix | Purpose: Supports session binding for API requests. | Storage: Session.

  • server-session-bind | Source: Wix | Purpose: Ensures proper session binding for server requests. | Storage: Session.

  • CookieConsent | Source: Cookie management platform | Purpose: Records the user’s consent preferences. | Storage: Permanent.

 

b. Performance and Analytics Cookies

 

These cookies collect information about how visitors interact with the website in order to improve its performance and user experience.

 

  • _ga | Source: Google Analytics | Purpose: Distinguishes users for analytical purposes. | Storage: 2 years.

  • _gid | Source: Google Analytics | Purpose: Tracks user behavior on the site. | Storage: 24 hours.

  • _gat | Source: Google Analytics | Purpose: Limits the number of requests to reduce server load. | Storage: 1 minute.

  • _clsk | Source: Microsoft Clarity | Purpose: Combines user interactions into a single session for analysis. | Storage: 24 hours.

  • _clck | Source: Microsoft Clarity | Purpose: Retains the Clarity user ID for consistent analysis. | Storage: 1 year.

  • bSession | Source: Wix | Purpose: Measures website system performance and ensures stability during browsing and checkout. | Storage: 30 minutes.

  • SSR-caching | Source: Wix | Purpose: Improves performance and page loading speed. | Storage: 24 hours.

  • fedops.logger.sessionId | Source: Wix | Purpose: Tracks session errors to improve stability. | Storage: 12 months.

  • firebaseLocalStorageDb#firebaseLocalStorage | Source: Firebase | Purpose: Manages local storage for Firebase services. | Storage: Permanent.

  • firebase-heartbeat-database#firebase-heartbeat-store | Source: Firebase | Purpose: Tracks Firebase service activity. | Storage: Permanent.

  • lastExternalReferrer | Source: Wix | Purpose: Records the last external referral source. | Storage: Permanent.

  • lastExternalReferrerTime | Source: Wix | Purpose: Records the time of the last referral. | Storage: Permanent.

  • _ym_uid | Source: Yandex Metrica | Purpose: Stores a unique user ID. | Storage: 1 year.

  • _ym_d | Source: Yandex Metrica | Purpose: Records the date of the first visit. | Storage: 1 year.

  • _ym_isad | Source: Yandex Metrica | Purpose: Detects whether an ad blocker is active. | Storage: 24 hours.

  • _yuid | Source: Yandex Metrica | Purpose: Identifies unique users across multiple sessions. | Storage: 1 year.

 

c. Functional Cookies

 

These cookies allow the website to remember your preferences and settings and provide a personalized experience.

 

  • wixLanguage | Source: Wix | Purpose: Saves user language preferences for the website display and checkout interface. | Storage: 1 year.

  • _wixAB3|#-#-#-#-# | Source: Wix | Purpose: Supports A/B testing and experimental site features. | Storage: 6 months.

  • platform_app_#-#-#-#-# | Source: Wix | Purpose: Tracks platform-specific interactions. | Storage: Session.

  • test_cookie | Source: Google Ads | Purpose: Checks whether the browser supports cookies. | Storage: 15 minutes.

  • wa_lang_pref | Source: WhatsApp | Purpose: Stores the user’s language preference for WhatsApp integration. | Storage: 6 months.

 

d. Marketing Cookies

 

These cookies are used to display personalized advertisements and measure the effectiveness of advertising campaigns.

 

  • _fbp | Source: Meta Pixel | Purpose: Tracks website visits from Facebook to measure ad performance and retarget users. | Storage: 90 days.

  • _gcl_au | Source: Google Ads | Purpose: Tests the efficiency of ads and campaigns. | Storage: 3 months.

  • IDE | Source: Google Ads | Purpose: Used for remarketing, optimization, and ad reporting. | Storage: 13 months.

  • _li_oatml | Source: LinkedIn | Purpose: Tracks the performance of LinkedIn ad campaigns. | Storage: 30 days.

  • _li_sugr | Source: LinkedIn | Purpose: Collects device and browser data for analytics. | Storage: 90 days.

  • pagead/1p-user-list/# | Source: Google Ads | Purpose: Tracks user interactions with ads for remarketing purposes. | Storage: Session.

  • pagead/1p-conversion/#/ | Source: Google Ads | Purpose: Records conversions for ad analysis. | Storage: Session.

 

e. Third-Party Cookies

 

These cookies are set by external services integrated into the website.

 

Google Tag Manager

 

  • _gtmContainer: Tracks events and tag interactions. (Storage: Session)

  • _gtmSession: Identifies active tag sessions. (Storage: Session)

 

Microsoft Clarity

 

  • _clsk: Combines user interactions into one session. (Storage: 24 hours)

  • _clck: Retains user ID for session recognition. (Storage: 1 year)

 

Bing Webmaster Tools

 

  • _uetsid: Tracks user sessions. (Storage: 24 hours)

  • _uetvid: Identifies unique visitors. (Storage: 30 days)

 

Yandex Metrica

 

  • ym_uid: Unique user ID. (Storage: 1 year)

  • ym_d: Date of first visit. (Storage: 1 year)

  • ym_isad: Ad blocker detection. (Storage: 24 hours)

  • yuid: Unique ID for multiple sessions. (Storage: 1 year)

 

WhatsApp

 

  • wa_lang_pref: Stores the user’s preferred language for WhatsApp integration. (Storage: 6 months)

  • wa_session: Maintains the active connection between the website and WhatsApp widget. (Storage: Session)

  • wa_consent: Records user consent for initiating WhatsApp communication. (Storage: 6 months)

 

Third-Party Payment Providers (e.g., Klarna, Apple Pay, Google Pay)

 

  • If you select a third-party payment method during checkout, these external providers may place their own strictly necessary cookies to authenticate the user and secure the transaction in accordance with their respective privacy policies.

 

4. Legal Basis for Cookie Usage

 

We process personal data collected through cookies based on the following legal grounds:

 

  • Strictly Necessary Cookies: These cookies are processed under GDPR Article 6(1)(f) (legitimate interests) as they are crucial for the functionality and security of the website.

  • Performance, Functional, and Marketing Cookies: These cookies are processed with your explicit consent in accordance with GDPR Article 6(1)(a). Consent is obtained through the cookie banner displayed on your first visit to the website.

 

5. Managing Your Consent

 

When you first visit our website, a cookie consent banner will appear, giving you the following options:

 

  • Accept: Allows the use of all cookies on your device.

  • Decline All: Ensures that only strictly necessary cookies are used.

  • Settings: Enables you to customize and select specific types of cookies to allow or block.

 

You can modify your preferences at any time by accessing the "Cookie Settings" link located at the bottom of the website.

 

6. How to Disable Cookies

 

You can disable cookies through your browser settings. Each browser offers a different method for managing cookies. Below are guides to help you with disabling cookies:

 

  • Google Chrome: Learn how to manage or block cookies in Chrome by visiting this guide.

  • Mozilla Firefox: Find instructions to enable or disable cookies in Firefox here.

  • Safari: For managing cookies in Safari on macOS, visit Apple's support page.

  • Microsoft Edge: Learn how to delete or block cookies in Edge by visiting Microsoft's help page.

 

Additional Notes:

 

  • Impact on Website Functionality: Disabling cookies may prevent some features on the website from functioning correctly, such as maintaining your shopping cart, processing payments, or staying logged in.

  • Clearing Cookies: You can manually delete cookies stored on your device. Instructions vary by browser and operating system.

  • Third-Party Cookies: Some third-party cookies may require you to adjust settings directly on the third-party website (e.g., Google, Facebook, LinkedIn).

 

For a more tailored experience, we recommend customizing your cookie settings through the options provided on our website.

 

7. Retention Period

 

Cookies are stored for varying durations, depending on their type and purpose:

 

  • Session Cookies: These cookies are temporary and are deleted when you close your browser.

  • Persistent Cookies: These remain on your device until they expire or you delete them manually. The retention period for persistent cookies is defined by the cookie’s creator and can vary from days to years.

 

Details of specific cookie retention periods are available in the "Cookie Settings" section of our Website.

 

8. Your Rights Under GDPR

 

Under the GDPR, you have the following rights regarding cookies and personal data:

 

  • Right to Access (GDPR Article 15): You have the right to request information about the personal data we collect and process through cookies. This includes details about the types of data, the purpose of processing, and the recipients of this data.

  • Right to Withdraw Consent (GDPR Article 7): You may withdraw your consent to the use of non-essential cookies at any time. This can be done through the "Cookie Settings" section of our Website.

  • Right to Rectification (GDPR Article 16): If any personal data collected through cookies is inaccurate or incomplete, you have the right to request corrections.

  • Right to Erasure (GDPR Article 17): You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

  • Right to Restrict Processing (GDPR Article 18): You may request restrictions on the processing of your personal data, for example, if you contest the accuracy of the data or object to its processing.

  • Right to Data Portability (GDPR Article 20): For data processed based on consent or contract, you can request that the data be provided to you or a third party in a structured, commonly used, and machine-readable format.

  • Right to Object (GDPR Article 21): You can object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.

  • Right to Lodge a Complaint (GDPR Article 77): If you believe your data rights have been violated, you have the right to file a complaint with a supervisory authority in the EU, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

To exercise any of these rights, please contact us using the information provided in Section 9. We will respond to your request within the timeframe required by GDPR (usually within one month).

 

9. Contact Information

 

If you have any questions or concerns about this Cookie Policy, or if you wish to exercise your rights, please contact us:

 

 

10. Updates to This Policy

 

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with an "Effective Date". We encourage you to review this page regularly to stay informed about our cookie practices.

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