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COOKIE POLICY

Effective Date: 18.10.2025

NEUROSANTE B.V. (“we”, “us”, or “our”) respects your privacy and is committed to being transparent about the technologies we use. This Cookie Policy explains how and why cookies and similar tracking technologies may be stored on and accessed from your device when you use or visit our website (www.neuroces.com) (the “Website”).

 

This policy is compliant with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the ePrivacy Directive (Directive 2002/58/EC).

 

1. What Are Cookies?

 

Cookies are small text files created by websites and stored on your device (such as a computer, smartphone, or tablet) when you visit them. These files contain data that can be used to enhance your browsing experience, provide essential functionalities, and optimize the overall performance of the website.

 

Cookies serve various purposes, such as:

 

  • Ensuring Website Functionality: They ensure the website works correctly, such as maintaining your session when you log in or keeping items in your shopping cart while you browse.

  • Remembering Preferences: Cookies store your preferences (e.g., language settings) so you do not have to reselect them each time you visit the website.

  • Analyzing Behavior: Cookies collect information about how you interact with the website, enabling us to optimize the content, layout, and features.

  • Enabling Targeted Advertising: They allow us to display personalized advertisements based on your browsing behavior and interests.

 

There are two main types of cookies:

 

  • Session Cookies: These are temporary and are deleted once you close your browser.

  • Persistent Cookies: These remain on your device until they expire or you manually delete them. Persistent cookies are used to remember your preferences and enhance your experience during future visits.

 

Cookies can be set by our website ("first-party cookies") or by external services we integrate with ("third-party cookies"). Regardless of their origin, all cookies used on our website are explained in this policy.

 

2. Types of Cookies We Use

 

We use the following types of cookies on our website:

 

a. Strictly Necessary Cookies

 

These cookies are essential for the operation of our website and enable features such as secure login and shopping cart functionality. Without these cookies, certain services and functionalities cannot be provided.

 

b. Performance and Analytics Cookies

 

These cookies collect information about how visitors interact with our website. For example, we use Google Analytics to monitor website traffic and identify areas for improvement. These cookies help us understand user behavior and improve the user experience.

 

c. Functional Cookies

 

Functional cookies allow the website to remember your choices and preferences, such as language settings and login credentials, ensuring a personalized browsing experience.

 

d. Marketing Cookies

 

We use marketing cookies to deliver personalized advertisements tailored to your interests. These cookies track your browsing habits across our website and other websites to enable targeted marketing.

 

e. Third-Party Cookies

 

These cookies are placed by external services integrated into our website, such as social media platforms (Facebook, Instagram, LinkedIn), WhatsApp, Wix Payments, Wix Email Marketing, Google Tag Manager, Microsoft Clarity, and Bing Webmaster Tools.
 

Third-party cookies may collect data for purposes defined by their respective privacy and cookie policies

 

3. Specific Cookies Used on neuroces.com

 

a. Strictly Necessary Cookies

 

These cookies are essential for the operation of the website and enable functions such as secure login, fraud prevention, and the use of the shopping cart. Without these cookies, certain parts of the website may not function properly.

 

svSession
Source: Wix
Purpose: Identifies unique visitors and tracks sessions.
Storage period: 2 years.

 

hs
Source: Wix
Purpose: Ensures session security.
Storage period: Until the end of the session.

 

XSRF-TOKEN
Source: Wix
Purpose: Protects against Cross-Site Request Forgery (CSRF) attacks.
Storage period: Until the end of the session.

 

smSession
Source: Wix
Purpose: Identifies logged-in users.
Storage period: 2 weeks.

 

CartCookie
Source: Wix
Purpose: Keeps the products in the shopping cart during the session.
Storage period: Until the end of the session.

 

TS*
Source: Wix
Purpose: Used for security and fraud prevention.
Storage period: Until the end of the session.

 

client-session-bind
Source: Wix
Purpose: Supports session binding for API requests.
Storage period: Until the end of the session.

 

server-session-bind
Source: Wix
Purpose: Ensures proper session binding for server requests.
Storage period: Until the end of the session.

 

CookieConsent
Source: Cookie management platform
Purpose: Records the user’s consent preferences.
Storage period: Permanent.

 

b. Performance and Analytics Cookies

 

These cookies collect information about how visitors interact with the website in order to improve its performance and user experience.

 

_ga
Source: Google Analytics
Purpose: Distinguishes users for analytical purposes.
Storage period: 2 years.

 

_gid
Source: Google Analytics
Purpose: Tracks user behavior on the site.
Storage period: 24 hours.

 

_gat
Source: Google Analytics
Purpose: Limits the number of requests to reduce server load.
Storage period: 1 minute.

 

_clsk
Source: Microsoft Clarity
Purpose: Combines user interactions into a single session for analysis.
Storage period: 24 hours.

 

_clck
Source: Microsoft Clarity
Purpose: Retains the Clarity user ID for consistent analysis.
Storage period: 1 year.

 

bSession
Source: Wix
Purpose: Measures website system performance.
Storage period: 24 hours.

 

SSR-caching
Source: Wix
Purpose: Improves performance and page loading speed.
Storage period: 24 hours.

 

fedops.logger.sessionId
Source: Wix
Purpose: Tracks session errors to improve stability.
Storage period: 12 months.

 

firebaseLocalStorageDb#firebaseLocalStorage
Source: Firebase
Purpose: Manages local storage for Firebase services.
Storage period: Permanent.

 

firebase-heartbeat-database#firebase-heartbeat-store
Source: Firebase
Purpose: Tracks Firebase service activity.
Storage period: Permanent.

 

lastExternalReferrer
Source: Wix
Purpose: Records the last external referral source.
Storage period: Permanent.

 

lastExternalReferrerTime
Source: Wix
Purpose: Records the time of the last referral.
Storage period: Permanent.

 

_ym_uid
Source: Yandex Metrica
Purpose: Stores a unique user ID.
Storage period: 1 year.

 

_ym_d
Source: Yandex Metrica
Purpose: Records the date of the first visit.
Storage period: 1 year.

 

_ym_isad
Source: Yandex Metrica
Purpose: Detects whether an ad blocker is active.
Storage period: 24 hours.

 

_yuid
Source: Yandex Metrica
Purpose: Identifies unique users across multiple sessions.
Storage period: 1 year.

 

c. Functional Cookies

 

These cookies allow the website to remember your preferences and settings and provide a personalized experience.

 

_wixAB3|#-#-#-#-#
Source: Wix
Purpose: Supports A/B testing and experimental site features.
Storage period: 6 months.

 

platform_app_#-#-#-#-#
Source: Wix
Purpose: Tracks platform-specific interactions.
Storage period: Until the end of the session.

 

test_cookie
Source: Google Ads
Purpose: Checks whether the browser supports cookies.
Storage period: 15 minutes.

 

wa_lang_pref
Source: WhatsApp
Purpose: Stores the user’s language preference for WhatsApp integration.
Storage period: 6 months.

 

d. Marketing Cookies

​

These cookies are used to display personalized advertisements and measure the effectiveness of advertising campaigns.

 

_fbp
Source: Meta Pixel (Facebook)
Purpose: Tracks website visits from Facebook to measure ad performance and retarget users.
Storage period: 90 days.

 

_gcl_au
Source: Google Ads
Purpose: Tests the efficiency of ads and campaigns.
Storage period: 3 months.

 

IDE
Source: Google Ads
Purpose: Used for remarketing, optimization, and ad reporting.
Storage period: 13 months.

 

_li_oatml
Source: LinkedIn
Purpose: Tracks the performance of LinkedIn ad campaigns.
Storage period: 30 days.

 

_li_sugr
Source: LinkedIn
Purpose: Collects device and browser data for analytics.
Storage period: 90 days.

 

pagead/1p-user-list/#
Source: Google Ads
Purpose: Tracks user interactions with ads for remarketing purposes.
Storage period: Until the end of the session.

 

pagead/1p-conversion/#/
Source: Google Ads
Purpose: Records conversions for ad analysis.
Storage period: Until the end of the session.

 

e. Third-Party Cookies

 

These cookies are set by external services integrated into the website.

 

Google Tag Manager

​

  • _gtmContainer: Tracks events and tag interactions.
    Storage period: Until the end of the session.
     

  • _gtmSession: Identifies active tag sessions.
    Storage period: Until the end of the session.

 

Microsoft Clarity

​

  • _clsk: Combines user interactions into one session.
    Storage period: 24 hours.

 

  • _clck: Retains user ID for session recognition.
    Storage period: 1 year.


​

Bing Webmaster Tools
 

  • _uetsid: Tracks user sessions.
    Storage period: 24 hours.

 

  • _uetvid: Identifies unique visitors.
    Storage period: 30 days.

​

Yandex Metrica

​​

  • ym_uid: Unique user ID.
    Storage period: 1 year.

 

  • ym_d: Date of first visit.
    Storage period: 1 year.

​​

  • ym_isad: Ad blocker detection.
    Storage period: 24 hours.

 

  • yuid: Unique ID for multiple sessions.
    Storage period: 1 year.

 

PayPal

​

  • paypal_session_id: Identifies the payment session.
    Storage period: Until the end of the session.

 

  • paypal_locale: User’s language and region preferences.
    Storage period: 1 year.

 

  • paypal_csrf: Protects against CSRF attacks during payments.
    Storage period: Until the end of the session.

 

WhatsApp

​

  • wa_lang_pref: Stores the user’s preferred language for WhatsApp integration.
    Storage period: 6 months.

 

  • wa_session: Maintains the active connection between the website and WhatsApp widget.
    Storage period: Until the end of the session.

 

  • wa_consent: Records user consent for initiating WhatsApp communication.
    Storage period: 6 months.

 

4. Legal Basis for Cookie Usage

 

We process personal data collected through cookies based on the following legal grounds:

 

  • Strictly Necessary Cookies: These cookies are processed under GDPR Article 6(1)(f) (legitimate interests) as they are crucial for the functionality of the website.

  • Performance, Functional, and Marketing Cookies: These cookies are processed with your explicit consent in accordance with GDPR Article 6(1)(a). Consent is obtained through the cookie banner displayed on your first visit to the website.

 

5. Managing Your Consent

 

When you first visit our website, a cookie consent banner will appear, giving you the following options:

 

  • Accept: Allows the use of all cookies on your device.

  • Decline All: Ensures that only strictly necessary cookies are used.

  • Settings: Enables you to customize and select specific types of cookies to allow or block.

 

You can modify your preferences at any time by accessing the "Cookie Settings" link located at the bottom of the website.

 

6. How to Disable Cookies

 

You can disable cookies through your browser settings. Each browser offers a different method for managing cookies. Below are guides to help you with disabling cookies:

 

  • Google Chrome: Learn how to manage or block cookies in Chrome by visiting this guide.

  • Mozilla Firefox: Find instructions to enable or disable cookies in Firefox here.

  • Safari: For managing cookies in Safari on macOS, visit Apple's support page.

  • Microsoft Edge: Learn how to delete or block cookies in Edge by visiting Microsoft's help page.

 

Additional Notes:

 

  1. Impact on Website Functionality: Disabling cookies may prevent some features on the website from functioning correctly, such as maintaining your shopping cart or staying logged in.

  2. Clearing Cookies: You can manually delete cookies stored on your device. Instructions vary by browser and operating system.

  3. Third-Party Cookies: Some third-party cookies may require you to adjust settings directly on the third-party website (e.g., Google, Facebook, LinkedIn).

 

For a more tailored experience, we recommend customizing your cookie settings through the options provided on our website.

 

7. Retention Period

 

Cookies are stored for varying durations, depending on their type and purpose:

 

  • Session Cookies: These cookies are temporary and are deleted when you close your browser.

  • Persistent Cookies: These remain on your device until they expire or you delete them manually. The retention period for persistent cookies is defined by the cookie’s creator and can vary from days to years.

 

Details of specific cookie retention periods are available in the "Cookie Settings" section of our Website.

 

8. Your Rights Under GDPR

 

Under the GDPR, you have the following rights regarding cookies and personal data:

 

  • Right to Access (GDPR Article 15): You have the right to request information about the personal data we collect and process through cookies. This includes details about the types of data, the purpose of processing, and the recipients of this data.

  • Right to Withdraw Consent (GDPR Article 7): You may withdraw your consent to the use of non-essential cookies at any time. This can be done through the "Cookie Settings" section of our Website.

  • Right to Rectification (GDPR Article 16): If any personal data collected through cookies is inaccurate or incomplete, you have the right to request corrections.

  • Right to Erasure (GDPR Article 17): You can request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

  • Right to Restrict Processing (GDPR Article 18): You may request restrictions on the processing of your personal data, for example, if you contest the accuracy of the data or object to its processing.

  • Right to Data Portability (GDPR Article 20): For data processed based on consent or contract, you can request that the data be provided to you or a third party in a structured, commonly used, and machine-readable format.

  • Right to Object (GDPR Article 21): You can object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.

  • Right to Lodge a Complaint (GDPR Article 77): If you believe your data rights have been violated, you have the right to file a complaint with a supervisory authority in the EU, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframe required by GDPR (usually within one month).

 

9. Contact Information

 

If you have any questions or concerns about this Cookie Policy, or if you wish to exercise your rights, please contact us:

 

 

10. Updates to This Policy

 

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with an " Effective Date" date. We encourage you to review this page regularly to stay informed about our cookie practices.

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