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Terms and Conditions of Neurosante Medikal Elektronik Ltd. Sti.,

Ivedik OSB Mah. Melih Gokcek Blv. 18/71, Yenimahalle, 06378, Ankara, Turkey


1. Scope

(1) The following terms and conditions apply to all business relations between the Neurosante Medikal Elektronik Ltd. Sti ("NEUROSANTE") and the customer in the current version at the time of the order. The use of other general terms and conditions of business, especially contrary or crossing general terms and conditions is hereby expressly contradicted.


(2) NEUROSANTE operates a homepage under the domain for commercial purposes and offers customers products, especially from the fields of medical technology, for purchase via the Internet.


(3) These terms and conditions also apply to all future transactions between NEUROSANTE and the customer.


2. Contracting Party

(1) The contract of sale is concluded with NEUROSANTE. Further information about the company can be found in the imprint.


(2) The customer service for questions, reclamations and complaints is available from Monday to Friday between 8:30 to 18:30 under the telephone number +90 312 240 66 99 or by E-Mail at

3. Conclusion of Contract

The following provisions on the conclusion of the contract apply to orders via our Internet shop. The internet shop is available via the URL. The language available for the conclusion of the contract via the website is exclusively English.


(1) The presentation of the products in the Internet shop does not constitute a legally binding offer, but only a non-binding online product range. Offers are not binding, but only invitation to offer (invitatio ad offerendum).


(2) Your order constitutes an offer to conclude a purchase contract. You can cancel the order process or correct your details at any time until the final dispatch of your order. Any input errors in the submission of your order can be corrected via the input screens in the website using a deletion and change function before sending the order. Your order is binding after pressing the button "order to pay".


(3) After you have placed the order by pressing the button "Order for payment", we will send you an e-mail confirming receipt of your order. This e-mail informs you exclusively about the receipt of the order and thus does not constitute a confirmation of acceptance of your offer (confirmation of receipt). A contract of sale between you and NEUROSANTE only comes about when the readiness to ship the ordered goods is confirmed to you by a second e-mail (confirmation of purchase) or the ordered goods are sent to you. Products that are not listed in the purchase confirmation or that are not included in the delivery will not be sold.


(4) The essential characteristics, properties and other characteristics of the goods offered can be found in the individual product descriptions on the website.


(5) Offers are valid only while the good are available in stocks. NEUROSANTE sells all goods in principle only in household quantities. We reserve the right not to execute the order in case of unavailability of the goods.


4. Withdrawal



You have the right to withdraw from this contract within fourteen days without giving any reason.


The cancellation period is fourteen days from the day on which you or a third party named by you, who is not a carrier, have taken possession of the goods.


To exercise your right of withdrawal, you should contact us.

Ivedik OSB Mah. Melih Gokcek Blv. 18/71

Yenimahalle, 06378, Ankara, TURKEY


Phone Number: +90 312 240 66 99

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory. 


To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.​

Consequences of the Cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 


You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cases where the Right of Withdrawal will not be valid

You cannot use the right of withdrawal in contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene. 


The following medical products and accessories on this website ( are goods that are not suitable for return in terms of health and hygiene:

  • NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator

  • Ear Clip Electrode for NeuroCes™ PWL-05 (1 pair)

  • Ear Clip Electrode for NeuroCes™ PWL-05 (5 pairs)

  • Lead Wire for NeuroCes™ PWL-05 (1 pcs.)

End of the Cancellation Policy

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)


Neurosante Medikal Elektronik Ltd. Sti.

Ivedik OSB Mah. Melih Gokcek Blv. 18/71

Yenimahalle, 06378, Ankara, TURKEY​


Phone Number: +90 312 240 66 99

​I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),



Ordered on (*)




Received on (*)




Name of the consumer (s)




Address of the consumer (s)






Signature of consumer(s) (only if this form is notified on paper),







(*) Delete as appropriate.

5. Prices

All prices are gross prices and are in Euro. The prices shown include statutory value added tax and other price components. In addition, any shipping costs, small quantity surcharges and, if applicable, the costs of shipping by cash on delivery.

6. Payment Options

Payment is made either by Advance Payment, Cash on collection, credit card, cash on delivery, iyzico or PayTR or on account.

(1) If you select the “Payment in advance” option, transfer the invoice amount to our bank account. We will inform you about the bank details in the order confirmation. The goods will be delivered / shipped after receipt of payment.


(2) A cash payment is only possible with personal pickup.

Pickup address:

Neurosante Medikal Elektronik Ltd. Sti.

Ivedik OSB Mah. Melih Gokcek Blv. 18/71

Yenimahalle, 06378, Ankara, TURKEY​


(3) Your credit card will be debited upon completion of the order.


(4) If you select the cash on delivery method, the costs will be plus 6.00 euros. In addition, 2.00 Euros must be paid to the on-site delivery company (Deutsche Post AG, DHL Paket GmbH, Hermes Germany GmbH or other parcel service).


(5) When selecting the payment method iyzico or PayTR, you pay the invoice amount via the online provider iyzico or PayTR. In principle, you must be registered there or register first, legitimize yourself with your access data and confirm the payment order to us. An exception is the optional guest access at the provider iyzico or PayTR. You will receive further information during the ordering process.


(6) Payment on account is usually not possible for new customers. Payment on account is only possible from the second order. In case of payment on account, you agree to pay the invoice amount without deduction within 10 days of receipt of the goods.


(7) We reserve the right to exclude individual payment methods.


7. Shipping Costs, Delivery


(1) For orders over 100 Euro, shipping is free of charge. For orders under 100 Euros you pay a flat shipping fee of 3,5 Euros.


(2) Should a shipment be made in several stages for technical or logistical reasons, we shall charge the shipping fees only once.


(3) Delivery is usually made by Deutsche Post AG, DHL Paket GmbH, Hermes Germany GmbH or another suitable service provider.


(4) Deliveries are made only to EU and EFTA countries. If you want delivery to other countries, contact our customer service.


(5) Self-collection of the goods is possible after prior consultation.


(6) Pickup of the goods is possible after prior consultation.


(7) Delivery to packing stations is only possible after prior consultation.


(8) If there is a delay in delivery or a delivery bottleneck, you will be informed immediately.

8. Retention of Title

(1) The delivered goods shall remain the property of NEUROSANTE (reserved goods) until full payment of all claims including ancillary claims. The buyer may not dispose of the reserved goods.


(2) In the event of access by third parties, in particular bailiffs, to the goods subject to retention of title, the buyer must point out the existing rights of NEUROSANTE and notify them immediately. Costs and damages shall be borne by the Buyer. In case of breach of contract NEUROSANTE is entitled to take back the reserved goods at your expense. The withdrawal and attachment of the reserved goods by NEUROSANTE shall not constitute a withdrawal from the contract.

9. Transportation Damages

If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately. Missing a complaint or contact has no consequences for you. However, they help us to assert our own claims against the carrier or the transport insurance company.

10. Statutory Liability for Defects

(1) NEUROSANTE does not warrant the quality of the goods and/or services provided to the customer. In particular, the descriptions reproduced on the website do not have the character of a guarantee.


(2) In the case of defects, your warranty claims are subject to the following provisions of the Civil Code. Your warranty claims are limited to the right to subsequent performance. You have the right to reduce or withdraw from the contract of sale at your option if the supplementary performance fails. Compensation can only be claimed under the conditions of Paragraph 3 below.


(3) Your claims for damages, regardless of the legal reason, as well as your claims for compensation for futile expenses are excluded.


This does not apply if the cause of damage is based on grossly negligent or intentional breach of duty or on an at least negligent breach of essential contractual obligations (cardinal obligations); in the case of negligent breach of essential contractual obligations, the liability shall be limited in amount to the typically foreseeable damage. Furthermore, this shall not apply to damages arising from injury to life, body or health, in the event of liability under the Product Liability Act or to the extent that NEUROSANTE has fraudulently concealed a defect or has exceptionally assumed a guarantee.


(4) If you use the ordered goods for your own commercial or independent professional activity, the limitation period is one year.

11. Contract Language

The language available for the conclusion of the contract is English.

12. Severability Clause

Should any provision of this Agreement be or become ineffective or countervailable for any reason, the remaining provisions shall remain unaffected by this. The contract shall, where appropriate, be interpreted or supplemented in such a way that the parties want to do so is achieved as far as possible.

13. Miscellaneous

(1) This contract is governed by the law of the Republic of Turkey. The components of the UN sales law do not apply in the relationship between NEUROSANTE and the buyer.​


(2) All agreements made at the time of the conclusion of the contract, which deviate from the provisions of the general terms and conditions, require written form to be effective.


(3) If the purchaser has no place of jurisdiction in the Republic of Turkey, the place of jurisdiction of NEUROSANTE shall be deemed to be the place of jurisdiction for disputes arising from this contract.

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