NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator

NeuroCes™ is a battery operated portable medical device that is used for the treatment of anxiety, depression and insomnia via a process called Cranial Electrotherapy Stimulation (CES).

Product Content:

• Main Unit
• Ear Clips Electrode (1 pair)
• Lead Wire (1 pcs.)
• AA Alkaline Battery (3 pcs.)
• Instruction for Use

Right of Withdrawal

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within fourteen (14) days without providing a reason.

Conditions for Return

Products must be returned within fourteen (14) days of your withdrawal notice to:

• NEUROSANTE B.V., Snellius 1, 6422 RM Heerlen, The Netherlands

Items must be in their original, unused, and unopened condition with intact security seals, packaging, and accessories. Due to health protection and hygiene reasons, the NeuroCes™ device cannot be returned if its packaging is opened, its security seal is broken, or it has been used. Return shipping costs are borne by the customer unless the item is defective or incorrect.

Refund Process

Refunds will be issued within fourteen (14) days of receiving and inspecting the returned product using the original payment method. Original shipping costs are non-refundable.

Exclusions

Under Article 16(e) of Directive 2011/83/EU, the right of withdrawal is strictly excluded for:

• The NeuroCes™ PWL-05 Cranial Electrotherapy Stimulator if unsealed, opened, or used.
• All accessories (Ear Clip Electrodes and Lead Wires) once unsealed or opened.

NEUROSANTE B.V. processes orders within 1–3 business days after payment confirmation and ships orders via PostNL or equivalent courier services. Shipment tracking details are provided once the order is dispatched.

Delivery Area

We currently deliver to:

• European Union (EU)
• EFTA countries (Switzerland, Norway, Iceland, Liechtenstein)
• United Kingdom
• Selected European countries: Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Albania, Kosovo, and Moldova

Orders to non-eligible countries are not accepted.

Shipping Costs

• Free standard shipping on orders of 100 EUR or more
• Flat 5 EUR shipping fee for orders below 100 EUR

Shipping costs are displayed at checkout.

Customs & Import Duties

Orders are shipped from the Netherlands or Germany.
For deliveries outside the EU, shipments are sent on a Delivered At Place (DAP) basis. Import VAT, customs duties, or handling fees may apply and are the responsibility of the customer.

For questions regarding delivery eligibility, please contact info@neuroces.com.